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How ultra 33 Protects Your Account & Payment Information

We built our privacy practices around one core principle: your account data stays secure, and your payment details—whether you deposit via DANA, OVO, GoPay or QRIS—are encrypted and…

DANA deposits securedOVO payment encryptionGoPay & QRIS protectionAccount data retained only as neededSupport in English & Indonesian
ultra 33 How ultra 33 Protects Your Account & Payment Information
GET IN TOUCH

How to Contact Us About Your Privacy

We respond to privacy requests and account questions through multiple channels. Our support team in Jakarta and across Indonesia is available to help you understand your data rights, request copies of your information or ask us to correct details in your account. Reach out through the methods below and we'll reply within one business day.

Team online

Live Chat

Open the chat widget inside your account lobby or on this site. Our team responds in real time during operating hours, 7 days a week from 08:00 to 23:00 WIB.

Email Support

Send your privacy question to our support email. Include your account username and a brief description. We'll reply within 24 hours with the information or help you need.

In-Account Messages

Log into ultra 33 and navigate to Account Settings, then Support. Submit your request and track replies directly in your account dashboard.

DATA & SECURITY

How We Handle Your Information Day-to-Day

Your privacy is secured through encryption, regular security audits and a clear internal policy that limits who inside ultra 33 can see your personal data.

Encryption Standard

All deposits, withdrawals and account logins use AES-256 encryption.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Account Access Control

Your account is accessed only by you. If we suspect unauthorised login, we freeze the account and send a verification…

Data Retention

We keep your account data for as long as your account is open.

Third-Party Sharing

We share data only with payment processors (to clear DANA, OVO, GoPay and QRIS transactions) and legal authorities where required…

Your Rights

You can request a copy of your personal data, correct inaccurate information or ask us to delete your account.

Privacy Policy Questions We Hear Often

Below are answers to the questions we get most often about how ultra 33 handles your data, your account security and your rights. If your question isn't here, reach out to our support team and we'll answer it directly.

When you close your account, your personal data is marked inactive but stored securely for 7 years to meet legal obligations around transaction records. After that period, all your data is permanently deleted. You can request an earlier deletion by contacting support.

Yes. Log into your account, go to Account Settings, and select Download My Data. You'll receive a file with all your registration details, transaction history and activity logs. If you prefer, email support and we'll send it within 5 business days.

We partner with encrypted payment processors that handle DANA, OVO, GoPay and QRIS deposits. Your card or bank account number is never stored on ultra 33 servers. Each transaction is encrypted, verified for fraud, and logged securely in our audit trail.

We will never sell, rent or share your email or phone number with third parties for marketing. We use your email and phone only to verify your account, send you transaction receipts and notify you of account security issues when necessary.

Change your password immediately and contact our support team via live chat or email. We will freeze your account, investigate the activity and help you regain full access. Enable two-factor authentication in Account Settings to prevent future unauthorized logins.

No. Our cookies are used only within the ultra 33 platform to keep you logged in and improve your experience. We do not track you on external sites or share tracking data with other platforms. You can manage cookie settings in your browser.

We conduct security audits monthly, review our encryption protocols quarterly and train our team on data protection every 6 months. Players in Surabaya, Jakarta and across Indonesia can be confident their account data is checked regularly against current threats.